agent Buddy Training Switch – Crosswired

Side-by-side training is a key ingredient of any call centre training programme.
This has just got easier with the introduction of a small headset adaptor.
This crosswired configuration is compatible specifically with Cisco telephones

The Agent Buddy Training Switch makes side-by-side training easy to achieve.
There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation.